Contacts
Write to the StudyRoute team through the form below — or reach us directly by email or Telegram. We read every message.
Complaints & escalation
If something we did falls short, we want to know. Here is how to raise it and what to expect.
We acknowledge every complaint within 3 working days and aim to give a full response within 14 working days. If we need longer, we'll tell you why and when to expect an answer.
If our response doesn't resolve it, you can escalate to the university you're applying to — their admissions or international office handles agent conduct directly. We'll share the relevant contact and the record of your case on request.
Email a complaint